Upgrading Your Carbonite Safe Backup Pro Subscription

You can upgrade your Carbonite Safe Pro subscription through the Dashboard. When you upgrade, you will receive a credit towards your upgraded subscription if there is remaining time on your current subscription.

Upgrading Your Trial to a Paid Subscription for Carbonite Safe Backup Pro

An administrator can upgrade a Carbonite Safe Backup Pro trial to a paid subscription through the account and any time before their trial expires.

Changing a User's Permissions

An administrator can upgrade a user to an administrator as well as downgrade an administrator to a user. This will affect the user/administrator's permissions to use certain features of Carbonite.

How to Upgrade from Safe Power to Safe Ultimate

You can upgrade Safe Power customers to Safe Ultimate through the Partner Portal. Adding Server support lets your customers back up live databases and servers. All add-ons prices are pro-rated when purchased during the subscription.

How to Upgrade from Safe to Safe Backup Pro

You can upgrade customers on a Safe subscription to a Safe Pro subscription through the Partner Portal. Upgrading to a Safe Pro account lets your customers back up NAS devices, and Windows file servers with certain Safe Pro plans. Upgrading to certain Safe Pro plans lets your customers back up live databases and servers. Once you switch your customers to a Safe Pro account, they cannot switch back to a Safe account.

Reinstalling Carbonite Safe Backup Pro

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

Upgrading Your Carbonite Safe Trial to a Paid Subscription

You can upgrade your trial by clicking Upgrade Carbonite within this article.

Upgrading to Carbonite Safe Core, Power or Ultimate

You can upgrade to a Carbonite Safe Backup Pro plan to take advantage of multiple drive backup, Server OS support, and advanced Carbonite Safe Server Backup (CSSB) features.

Purchasing Additional Carbonite Safe Subscriptions

You can purchase additional Carbonite Safe subscriptions for each computer that you want associated with your Carbonite account. Each subscription can be purchased for one, two or three years and the backup will be managed separately from other computers on the account. Click the button in this article to log in and select the desired plan for the additional Carbonite subscription.

Updating to the Latest Version of Carbonite Safe (Mac 2x)

You can update Carbonite to the latest version through the update file in this article.

Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 2x)

You can update Carbonite 2x to the latest version through the Carbonite update file in this article if Carbonite is already installed on your computer.

Upgrading Your Carbonite Safe Trial to a Paid Subscription (Mac 2x)

You can upgrade your Carbonite trial to a paid subscription from within the Carbonite User Interface by clicking the Buy Now button.

Backup Size Increased or Doubled for Carbonite Safe Backup Pro

There are a few reasons why your backup size might notably increase or double in size. It can be caused by upgrading to a paid subscription, selecting a specific file type to be included in your backup, or even due to other program updates.

Upgrading Your Customers Subscriptions

You can upgrade your customers' subscriptions through the Partner Portal. Upgrading a subscription will let your customer have access to additional features.

Reinstalling Carbonite Safe

You can reinstall Carbonite Safe on your existing computer to update Carbonite to the latest version, fix common issues, and add improvements to the software.

Updating to the Latest Version of Carbonite Safe

You can update to version of Carbonite Safe with this article.

Updating to the Latest Version of Carbonite Safe Backup Pro

You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.

Importing into Microsoft Outlook for Mac

After you restore your Microsoft Outlook files with Carbonite, you can use these instructions to import the files into the Outlook program.

Carbonite Release Notes (Mac 1x)

Carbonite Version 1.1.25 is the latest release for Mac 1.x on Carbonite Safe and Safe Backup Pro plans.

Carbonite Release Notes (Mac 2x)

You can view the latest Carbonite release notes in this article.

How to Upgrade a Trial to a Paid Subscription

You can upgrade your customers' trial account to a paid subscription through the Partner Portal. You will have the option of purchasing a new subscription or applying an available subscription to the trial account. Once the account has been upgraded, its expiration date will be updated in the Accounts list.

Latest Product Versions

Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.

Unlimited Backup for Carbonite Safe

Carbonite Safe plans will allow you to backup unlimited amount of data on one PC, where one PC includes one internal hard drive.

Supported Amount of Drives

Carbonite Safe offers our customers automatic, secure, easy-to-use cloud backup for their important data on one PC at an affordable price. In order to remain viable as a business, we must ensure that our users comply with our terms of service.

How do I reinstall Carbonite Safe on my computer?

Supported Operating Systems for Carbonite Safe

The current version of Carbonite Safe works with the operating systems listed in this article.

Renewing Your Carbonite Safe Subscription

By default, your Carbonite Safe subscription will automatically renew at the expiration date. However, you may need to check your auto renew status to ensure a valid card is on file. With automatic renewal disabled, your subscription can only be renewed manually.

Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Difficulty Installing Carbonite

Carbonite may be unable to install correctly if basic requirements are not met, the installation was interrupted, or other software prevents it from loading properly.

How to Apply Your Subscription Purchase to Your Existing Carbonite Safe Trial

There may be times when you purchase a subscription to Carbonite and it isn't automatically applied to the correct trial. If it seems like you are still on a trial after purchasing, restarting the computer may resolve the issue. In cases where a reboot doesn't resolve the issue, it's possible that you may need to go to the Carbonite web site and apply your purchase manually.

Changing Your Automatic Renewal Status for Carbonite Safe Backup Pro

Customers who have enrolled in the automatic renewal process can sign into their Carbonite accounts and change their automatic renewal status from the Dashboard. You will receive reminders from Carbonite when it comes time for you to renew your subscription. We will also let you know if there are any items in your current billing profile that need to be updated.

Carbonite Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Encryption Keys and Carbonite Features for Carbonite Safe

Carbonite gives you the option to manage your own encryption key when you first install the program on your computer. If you choose to do so, you won't be able to use Carbonite's Anytime Anywhere Access feature to access your files remotely or use the Courier Recovery service. Encryption keys can only be managed on Windows computers at this time.

Backup Size Increased or Doubled for Carbonite Safe

Your backup size may notably increase if you upgrade to a paid subscription, select a specific file type to be included in your backup, or experience a change in your file structure.

How to Speed up Your Backup and Restore

The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.

Purchasing Carbonite Through the Partner Portal

You can purchase Carbonite Safe, Safe Pro and Safe Server subscriptions through the Partner Portal. These subscription plans come in one, two, or three year increments.

Reinstalling Carbonite Safe for Windows XP and Vista

You can reinstall Carbonite to refresh the connection to our backup servers, upgrade to the latest version of the product, or transfer Carbonite subscriptions between computers. Carbonite can be reinstalled through the Carbonite website.

Pausing Carbonite

Pausing Carbonite causes it to stop uploading your files to the Carbonite servers. Carbonite will continue to scan your computer for changes while paused. You can pause Carbonite for an increment of time. Carbonite can be paused to free up system resources for immediate use by another service or delay back up until a later time.

Carbonite Windows Version Release Notes

Carbonite Version 6.3 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Backing Up Files on Windows External Hard Drives

You can use Carbonite to back up an external hard drive (in NTFS or FAT32 format) that is directly connected to your computer by USB.

File Locations Excluded from Backup for Carbonite Safe Backup Pro

Carbonite does not back up files that are larger than 1TB (terabyte), or that might cause conflicts with your operating system when restored. Generally, these files will be correctly pre-installed when you upgrade the operating system on your existing computer or when you purchase a new computer.

Determining Your Software Version

You can determine the Windows version of Carbonite you are running through the Carbonite application or from your Carbonite account.

Installing Carbonite Safe and Initial Backup Selections

When you initially sign up for a free trial, you are automatically asked to install Carbonite right away. If you have already created an account and did not install Carbonite, you can do so through your account.

How Long Does it Take to Back Up to the Cloud For CSSB 6.x Enhanced

The length of time it takes to backup to the cloud depends entirely on a number of factors. The two most important are: your backup size and your upload speed.

Getting Started with Carbonite Safe

During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Backing Up Your iTunes Media and Apple Music

Your iTunes music and Apple Music data is included in your backup by default if you had Carbonite automatically select files for backup. You can view the backup status of the music and video files by navigating to their locations within the Carbonite interface and the colored status dot on the files.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Getting Started with Carbonite Safe (Mac 2x)

Carbonite protects you against accidental data loss and possible corruption. You can choose your general backup preferences when you first install Carbonite. You can select a file or folder for backup through the Carbonite Preference pane / Carbonite User Interface at any time. Carbonite makes restoring your backed up files quick and easy.

The Carbonite User Interface (Mac 2x)

The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.