Reinstalling Carbonite Safe for Windows XP and Vista

• This article is for Windows - View the Mac article

New installs are no longer supported for Windows XP and Vista but you can reinstall an existing Carbonite subscription for Windows XP or Vista by signing into your account on our website and clicking the Reinstall Carbonite link in the Computer options drop-down menu (screenshots below). Please note that you can not add subscriptions for additional Windows XP or Vista computers that are not already installed on your account, but you can move your existing subscription for Windows XP or Vista to a different XP or Vista-based computer.

• When you reinstall, your backup will continue from where it left off.

If you encounter an error while following these instructions, please see this article.

First, sign into your Carbonite account at https://account.carbonite.com.

Sign In

Once signed in, click Reinstall Carbonite option in the Computer options menu for the backup you wish to reinstall.

Click the Download now button to download the setup file.

If you're using Internet Explorer or Edge, you may see an error that says the setup file is corrupt.

• This error is safe to disregard.
  • Click View downloads.
  • Right-click the CarboniteSetup file in the window that appears.
  • Select Run anyway.
• For more information, please see difficulty installing Carbonite guide.

Once downloaded, all you have to do is run the file by clicking Run or finding the file and double-clicking it. Hover your mouse over the name of your browser below for more information:

• Internet Explorer or Edge
  
  • You'll see a Run or Save box at the bottom of the window.
  • Click Run to run the program and start the installation. If you don't see this, press CTRL+J on your keyboard and run the installer that way.
• Mozilla Firefox
  
  • A pop-up will prompt you to save the file. Click Save File, then open your Downloads to run the Carbonite installer.
  • If you can't find the file to run, press CTRL+J on your keyboard to open the downloads folder and run the Carbonite file that way.
• Google Chrome
  
  • You'll see Carbonite automatically download at the bottom of your window.
  • When it's done, just click it to run the file.
  • If you can't find the file to run, press CTRL+J on your keyboard to open the downloads folder and run the Carbonite file that way.
• Alternatively, press Windows Key + R (to open the Run box), then type "Downloads" and press OK.
  • Double-click the Carbonite file to run the installer.

After running the installer, the terms of service will be displayed. Click I agree and follow the prompts to complete the installation.

• Once reinstalled, you will be able to start your backup, determine the status of your backup, or restore your files.
• A Carbonite icon should be visible in your Windows notification area at the bottom right corner of your screen, indicating that Carbonite has been successfully reinstalled.
• If you encounter an error, please see this article for instructions on how to address it.
  • Uninstalling Carbonite completely and running the installer again may also resolve the issue.

If you moved your subscription from one PC to another PC and are looking to back up this new computer without restoring anything, you may have to first unfreeze your backup.