Carbonite Support Knowledge Base

Carbonite Errors Due to System Time Inaccuracy

Microsoft's Windows Time Service is used to manage the Network Time Protocol (NTP) on Windows. If this service is disabled or broken, it may prevent many of your services from running properly, including Carbonite. To correct these potential issues, you must change the setting for Windows Time Service in the Services snap-in of the Microsoft Management Console.

Carbonite Safe Backup Pro Versus Other Backup Methods

There are four important considerations when deciding how to backup your data. They include time and hassle, cost, peace of mind, and security. We at Carbonite strive to provide the best service in each of those categories.

Carbonite Safe Versus Other Backup Methods

There are four important things to consider when deciding how to back up your data: time & hassle, cost, peace of mind, and security. We at Carbonite strive to provide the best service in each of these categories.

Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port For CSSB 6.x Enhanced

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.

Encryption Keys and Carbonite Features for Carbonite Safe

Carbonite gives you the option to manage your own encryption key when you first install the program on your computer. If you choose to do so, you won't be able to use Carbonite's Anytime Anywhere Access feature to access your files remotely or use the Courier Recovery service. Encryption keys can only be managed on Windows computers at this time.

Microsoft SharePoint Backup

The product supports back up Microsoft SharePoint in standalone and single-server farm configuration. Backups of multi-server SharePoint farm configurations are not supported. CSSB performs full and differential backups of the SharePoint data based on the modification time.

Hyper-V Backup For CSSB 6.x Enhanced

Hyper-V is Microsoft's virtualization host. It allows users to create, run, and manage virtual machines. Carbonite Safe Server Backup (CSSB) supports backup and restore of virtual machines hosted by Hyper-V server installations on Windows Server 2008, Windows Server 2012 and Windows Server 2016. Hyper-V backups support full backups on Windows Server 2008 and higher. Incremental backups are supported on Windows Server 2008 R2 and higher. Differential backups are not supported on any platform. CSSB is able to take snapshots of files located on network shares configured with the SMB3 protocol.

Restoring a Microsoft SQL Server For CSSB 6.x Enhanced

Microsoft SQL Server backups can be restored to the original computer or to a different computer.

Microsoft SQL Server Backup For CSSB 6.x Enhanced

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Operation failed because the system was rebooted. It cannot be resumed. Please try again, and do not reboot while the operation is running

In certain scenarios, an operation in CSSB may fail with an error message that says <Operation> failed because the system was rebooted. It cannot be resumed. Please try again, and do not reboot while the operation is running

Reinstalling Carbonite Safe

You can reinstall Carbonite Safe on your existing computer to update Carbonite to the latest version, fix common issues, and add improvements to the software.

Difficulty Installing Carbonite

Carbonite may be unable to install correctly if basic requirements are not met, the installation was interrupted, or other software prevents it from loading properly.

Reinstalling Carbonite Safe for Windows XP and Vista

You can reinstall Carbonite to refresh the connection to our backup servers, upgrade to the latest version of the product, or transfer Carbonite subscriptions between computers. Carbonite can be reinstalled through the Carbonite website.

Pausing Carbonite

Pausing Carbonite causes it to stop uploading your files to the Carbonite servers. Carbonite will continue to scan your computer for changes while paused. You can pause Carbonite for an increment of time. Carbonite can be paused to free up system resources for immediate use by another service or delay back up until a later time.

Carbonite Icon Notification Area Meanings

The Carbonite icon displays information about your Carbonite backup at a glance.

Internet Service Providers with Bandwidth Restrictions

Certain Internet Service Providers (ISPs) limit the amount of bandwidth their customers can use over a period of time. Carbonite's backups and restores happen over the internet so it may be preferable to adjust Carbonite's settings to only back up at certain times or to use less bandwidth. Some Internet Service Providers charge based upon the amount of bandwidth used.

Installation or Upgrade Fails with Error Code 1722

Error 1722 is a generic error that can occur during a new installation of the product or when upgrading from one version to another. This error appears when an unexpected problem occurs that the installation process cannot handle.

Writer's Status is not Stable for Oracle Databases

If you receive an error message stating writer's status is not stable, while attempting to back up Oracle Databases, it indicates the Database is in No Archivelog mode and is opened in a Read Write state. Volume Shadow Copy Service (VSS) does not support backing up a database in this configuration.

Error: Volume X Must Be Backed Up To Boot The System After a Bare Metal Restore

You may encounter an error during backups of any Bare Metal Image backup set in CSSB 6.0 or higher.

Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.

A Carbonite Safe Server Backup Service Could not be Started

When Carbonite Safe Server Backup attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message stating that one of CSSB's services could not be started. However, the error can appear at any time.

Moving the Carbonite Safe Server Backup Database

In cases where the product's database grows and there is no more disk space, the backup will fail. To help resolve this problem, you can move the database to another location with sufficient disk space.

AVG LinkScanner Conflicting with Carbonite InfoCenter / Application

Computer security programs (anti-virus and/or firewall) may block normal operations of programs like Carbonite. Fixing these issues is easy and allows Carbonite to run at peak performance. Configuring AVG will assist you with displaying the Carbonite InfoCenter / application correctly.

Enabling Automatic Video Backup for Carbonite Safe Plus

Automatic video backup for Carbonite Safe Plus allows video files on your computer to automatically be selected for backup. This feature is enabled by default for new Carbonite Safe Plus subscriptions purchased after August 17th, 2017. Customers who purchased a subscription to Carbonite Safe Plus before this time, will need to activate automatic video backup.

How Carbonite Online Backup Works

Carbonite runs in the background and scans your computer for new and/or changed files in order to keep your backup current. Carbonite creates encrypted copies of your files that it sends over a secure connection to the Carbonite servers. Restoring files to your computer is a breeze whether you're installing Carbonite and downloading the files to your computer or using Carbonite's Anytime Anywhere Access feature.

Disk Defragmenting

Certain disk defragmenters use a Windows component called VSS (Volume Shadow Service), which is also used by our software. Windows only allows one instance of VSS to run at a time. We suggest that you temporarily disable Carbonite before defragmenting your drive.

Stuck Restore

Carbonite restores one file at a time. When Carbonite restores a large file, it needs to finish the file before moving to the next one. You can view the status of the restore through the Restore Manager.

Troubleshooting SQL VSS Writer Issues

The most important command when diagnosing any VSS issue is vssadmin list writers. This command will display all of the writers active on your system and the status of each.

How to Manage VSS Shadowstorage Space

The product, like all VSS-based backup applications, requires space for VSS snapshots on any disk which contains data that is part of a backup. This space is known as shadowstorage. Backups will usually fail if there is not enough shadowstorage space for snapshots.

How to Speed up Your Backup and Restore

The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.

Windows System Restore and Carbonite

System Restore is a feature in Microsoft Windows that allows the user to revert their computer's state to that of a previous point in time. Performing a System Restore in most cases does not affect your backup, but may downgrade Carbonite to an older version.

Backup Overdue for Carbonite Safe

Carbonite will send backup overdue emails if your computers have not backed up after 14 days. You can restart your computer or reinstall Carbonite to resume backing up or ignore the notices if you shut down the computer for that time.

Installing Carbonite Safe and Initial Backup Selections

When you initially sign up for a free trial, you are automatically asked to install Carbonite right away. If you have already created an account and did not install Carbonite, you can do so through your account.

The Carbonite Remote Management Service is Using Hundreds/Thousands of TCP Ports

The Carbonite Remote Management Service is using hundreds of TCP ports while attempting to communicate with the Carbonite servers. If you are running version 6.0 or 5.3 and are experiencing this issue, follow the instructions outlined in this article.

Microsoft Database Applications and Multiple Backup Sources

Microsoft produces three database applications: SQL Server, Exchange, and SharePoint. Any given database within any of these database applications should only be backed up by one backup source. It is not recommended to back up the same database with multiple backup sources, unless all of the backup sources use full backups only. There is a great risk of backup failure and/or data loss if a database is backed up by multiple backup sources and incremental/differential backups are involved.

What Is Cloud Backup?

Cloud backup (or online backup) is the primary service offered by all Carbonite products. Cloud backup refers to the act of copying your user-created data files from your computer safely and securely to our interconnected datacenters (i.e. "the cloud") using your internet connection.

SharePoint 2013 Backups Fail and the OSearch15 VSS Writer is Missing

Microsoft SharePoint 2013 backups require that the OSearch15 VSS Writer be enabled and accessible. If the VSS Writer is missing, backups and/or backup set validation will fail.

Bare Metal Image Backup or Installation of BMI Software Fails with "Port 65000 is in use by another process"

The Bare Metal Image backup process within the product requires additional software to be installed. This additional software is installed automatically as part of creating a BMI backup set for the first time. This software requires that internal port 65000 be open and available. If port 65000 is not open, the BMI backup or installation of BMI software will fail with the following error: "Port 65000 is in use by another process. This port is required to install or run Bare Metal Image backups. Please free this port and then try again."

Performing System State Restores on Windows Small Business Server 2011

In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.

Reasons to Purchase a Subscription to Carbonite Safe

When you have Carbonite, backing up your important, irreplaceable files is as effortless as turning on your computer. Getting your files back with Carbonite is simple and easy whether you're restoring through the Carbonite program, using Anytime Anywhere Access, or one of our Smartphone apps. When your computer is protected by the Carbonite backup service, you no longer need to worry about losing your valuable files in case of a system failure.

Migrating from Windows XP, Vista, and 7 to a Newer Windows Operating System for Carbonite Safe Backup Pro

Microsoft has ended all support of Windows XP. Please follow Microsoft's recommended upgrade process to remain protected. Once you have upgraded and transferred data using the recommended steps outlined by Microsoft, install Carbonite and take some time to ensure your data is properly selected for back up.

Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced

Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.

How to Use the Delete All Backups Finished Before Function For CSSB 6.x Enhanced

The Delete All Backups Finished Before... function is the best way to delete large amounts of data. It can also be used to delete data that was uploaded from other machines on your account, even if those machines are no longer in service.

Back Up and Restore of Google Drive Data For CSSB 6.x Enhanced

Carbonite Safe Server Backup can be used to back up and restore data that is synchronized with Google Drive. This allows recovery of the data if it is deleted or if the Google Drive service is unavailable.

Back Up and Restore of Microsoft OneDrive Data For CSSB 6.x Enhanced

Carbonite Safe Server Backup can be used to back up and restore data that is synchronized with Microsoft OneDrive. This allows recovery of the data if it is deleted or if the OneDrive service is unavailable.

Back Up and Restore of Dropbox Data For CSSB 6.x Enhanced

Carbonite Safe Server Backup can be used to back up and restore data that is synchronized with Dropbox. This allows recovery of the data if it is deleted or if the Dropbox service is unavailable.

After Performing a Bare Metal Image Restore For CSSB 6.x Enhanced

During a Bare Metal Image backup, if the presence of Microsoft SQL Server, Exchange Server and SharePoint databases is detected on your machine, CSSB will automatically create individual backup sets for each database with default backup settings. After performing a Bare Metal Image restore, these databases are not automatically restored to your machine. To recover these databases, additional steps will be required.

Backup Failed for Too Many Files For CSSB 6.x Enhanced

If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.

Advanced Options For CSSB 6.x Enhanced

On the Advanced page, the Global Settings allow you to set options for Data Transfer and Networking, Retention Policy Enforcement, directories used for backup and restore operations, and the ability to update the amandabackup / CarboniteUser user password.

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