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How to Determine if Carbonite is Installed
Carbonite works quietly in the background to avoid interfering with other processes. The presence of the Carbonite icon in the notification area indicates that Carbonite is installed and running on your computer. If you cannot see the Carbonite icon in the notification area, look for Carbonite in your Windows Start menu.
How to Determine if Carbonite is Installed (Mac 2x)
When Carbonite is installed and running correctly, you will see the green Carbonite icon in your Apple menu. If you do not see this, you may need to reinstall.
How to Determine if Carbonite is Installed (Mac 1x)
When Carbonite is installed and running correctly, you will see a black padlock icon in your Apple menu. If you do not see this, you may need to unhide it from System Preferences or reinstall Carbonite.
Locating the Carbonite Preference Pane (Mac 1x)
When Carbonite is installed on your computer, you can find the black Carbonite lock located in your Apple menu bar near the system clock or through Apple's System Preferences.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
Determining the Status of Your Backup (Mac 1x)
You can determine the status of your Carbonite backup through the Carbonite Preference pane.
Backing Up Google Drive Files
You can select files in your Google Drive folder by right-clicking on them and selecting Carbonite; Back this up.
Backing Up OneDrive Files
You can select files in your OneDrive folder by right-clicking on them and selecting Carbonite; Back this up.
Carbonite Post-Restore Checklist (Mac 1x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Carbonite Post-Restore Checklist (Mac 2x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Reinstalling Carbonite Safe for Windows XP and Vista
You can reinstall Carbonite to refresh the connection to our backup servers, upgrade to the latest version of the product, or transfer Carbonite subscriptions between computers. Carbonite can be reinstalled through the Carbonite website.
Changing Your Computer's Nickname
You'll be prompted to give your computer a nickname to help identify it when you first install Carbonite. You can change your computer's Carbonite nickname through the Account tab in the InfoCenter (or through the My account page in the Carbonite application).
Recovering from a Virus or Computer Crash for Carbonite Safe
Computers can get infected with viruses or crash for any number of reasons. If you have a backup, you have a sure fire way to get back up and running should anything happen to your computer. Within this article, you'll find information about what to do after your computer is repaired or replaced so you can restore your files and resume your backup.
Reinstalling Carbonite Safe (Mac 1x)
You can reinstall Carbonite Safe on your existing Mac to update Carbonite to the latest version, fix common issues, and add improvements to the software.
Reinstalling Carbonite Safe (Mac 2x)
You can reinstall Carbonite to upgrade to the latest version of the product and transfer Carbonite subscriptions between computers. Each individual Carbonite subscription protects one computer at a time.
Backup Overdue for Carbonite Safe
Carbonite will send backup overdue emails if your computers have not backed up after 14 days. You can restart your computer or reinstall Carbonite to resume backing up or ignore the notices if you shut down the computer for that time.
Backing Up Your iTunes Music
When you install Carbonite using the Automatic setup option or allow Carbonite to automatically manage your backup, your iTunes music library will be backed up automatically if located in the default location. You can check the status of your iTunes music by looking for colored status dots on the icons of your music files. Music files will not be backed up automatically during the free trial period.
Carbonite Uninstalled Notification
When a user or administrator uninstalls Carbonite from their computer, you will receive a notification within the Dashboard to alert administrators that the action has been taken. An administrator can send the user or administrator instructions to reinstall Carbonite on his or her system.
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