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Reinstalling Carbonite Safe (Mac 1x)

This article is for Mac 1x - View the Mac 2x article (Not sure?) | View the Windows article

You can reinstall Carbonite Safe on your existing Mac to update Carbonite to the latest version, fix common issues, and add improvements to the software.

First, sign into your Carbonite account at https://account.carbonite.com.

Once signed in, select Computer options and click Reinstall Carbonite for the backup you wish to reinstall on this computer.

Click the Download now button to download the Carbonite setup file. Run the file when the download completes.

Double-click the Carbonite file to start the installation process.

You'll see an initial screen which will guide you through the install. All you need to do here is click Continue and follow along.

Carbonite Mac 1.x Client: Welcome to the Carbonite Installer

As you go through this process you'll then be walked through a step-by-step procedure where you'll be prompted agree to Carbonite's Terms of Service, select an install location, and have to type in the password you use to log into your Mac.

Carbonite Mac 1.x Client Pop-Up: Installer is trying to install new software. Type your password to allow this.

You'll eventually get a screen tells you that the installation was successful. This isn't the end of the installation yet. You'll see another Carbonite screen after that.

Carbonite Mac 1.x Client: The installation was successfull.

Carbonite will connect to your backup and complete the reinstall.

Your have successfully reinstalled Carbonite Online Backup on this computer.

After you reinstall, please configure Full Disk Access so Carbonite can back up your files. You can now add, remove, or restore files on your computer. You can also use Carbonite to determine the status of your backup.

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Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > Search > Reinstalling Carbonite Safe (M...

Reinstalling Carbonite Safe (Mac 1x)

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Definitions

Common Articles