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Renewing Your Carbonite Safe Subscription
- This article is for Carbonite Safe – View the Carbonite Safe Backup Pro article
By default, your Carbonite Safe subscription will automatically renew on the expiration date with your existing plan and subscription length. However, you may need to add a new credit card and enable it as the default to ensure the purchase is successful. With automatic renewal disabled, your subscription can only be renewed manually.
Refer to the table below for existing Safe plans, features, and prices for one computer. Please note that Courier Recovery prices are charged per request for each computer that is recovered; there is no charge for restoring files through Anytime Anywhere Access or the Carbonite software.
| Safe Basic | Safe Plus | Safe Prime | |
|---|---|---|---|
| Subscription Price for Each Computer | $71.99/year | $111.99/year | $149.99/year |
| Unlimited Cloud Backup for 1 Computer |  | | |
| Remote Access with Anytime Anywhere Access Learn more... | | | |
| External Hard Drive Backup Learn more... | | | |
| Automatic Video File Backup Learn more... | | | |
| Courier Recovery/Computer Learn More... | $99.99 | $99.99 | $9.99 |
Step 1: Add a New Credit Card as the Default (For Updates to Existing Cards and New Cards)
You can check your Carbonite Safe account to confirm there are valid credit cards on files at https://account.carbonite.com/Account/CreditCards or with the button below.
After you log into your Carbonite Safe account, you will see a list of the credit cards on file. The “Default Credit card” will be the card used for automatic renewal purchases at the date of expiration.
- If there are updates that need to be made to the card or the card is not on file, click Add a New Credit Card and enter the details. After the new card is added, it will be made the default card for future renewals.
- If you see the credit card that you want to use and it is not the default, click Make this the default card.
After a valid credit card is on file, you can choose a renewal option.
Step 2: Choose a Renewal Option
After you have added a new card or selected it as the default card, you can choose one of the following renewal methods.
- Enable Auto-Renew: If your plan is about to expire, choose this option to automatically renew your subscription at the expiration date.
- Manually Renew: If your plan recently expired or you would like to manually renew, choose this option to renew your Carbonite subscription today.
For further information, select one of the options below.
You can enable automatic renewal at https://account.carbonite.com/Account/Summary or with the button below.
From the Manage Subscription column, click Turn auto-renew on for any subscriptions that you want to automatically renew.
Automatic renewal will be applied to your computer’s subscription and it will renew automatically on the expiration date.
You can manually renew your Carbonite Safe subscription at any time while the subscription is active or within 30 days of the subscription’s expiration date.
Visit https://account.carbonite.com/consumer/buy/subscriptions or click the button below to choose the computer and plan you wish to renew.
After you log into your account, choose the computer, plan, and subscription length you wish to renew with, then click Continue to billing.
On the Review and Purchase page, click Complete my purchase after you confirm your order details.
The Carbonite subscription will be applied to your computer automatically.
Upon purchase, a confirmation email with order details will be sent to your email.
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