Carbonite Support > Updating to the Latest Version...

Updating to the Latest Version of Carbonite Safe Server Backup

  • This article is for Windows only
Watch the video

Carbonite Safe Server Backup (CSSB) can be updated by downloading and running a new instance of the installer. Updates are performed in-place, thus preserving backup set information, and do not require a reboot to complete.

The latest version will differ depending on the operating system.

  • For modern operating systems—Windows 7, Server 2008 R2 (excluding Server 2008), and newer—the latest version is CSSB 6.4
  • For legacy operating systems—Windows XP, Vista, Server 2003, and Server 2008 (excluding Server 2008 R2)—the latest version is CSSB 5.6.

You can update to the latest version of CSSB from the Install Server download page within your Carbonite account dashboard. To begin, click the button below.

Update Carbonite Safe Server Backup

Doing so will bring you to the Install Server download page. Please follow the instructions below for your operating system and CSSB version.

Before installing the update, please ensure that no backup or restore operations are in progress and that the CSSB window has been closed.

The sections below are collapsed. Please click the section title to open / close a particular section

CSSB 6.4 Enhanced / Current Operating Systems

From the Install Carbonite Safe Server Backup page, click the green Download the installer button under Download & run the installer to download the Smart Installer.

Downloading the CSSB Smart Installer
Downloading the cloud certificate is not necessary when performing an update to Carbonite Safe Server Backup.

Running the Smart Installer will perform an in-place update to CSSB version 6.4.

For more information about CSSB version 6.4, please refer to the articles below.

CSSB 5.6 Classic / Legacy Operating Systems

From the Install Carbonite Safe Server Backup page, click the Download this installer link for machines running XP, Server 2003, Vista, or Server 2008 (excluding R2).

Downloading the cloud certificate is not necessary when performing an update to Carbonite Safe Server Backup. The green button to install Carbonite Safe Server Backup is not compatible with legacy operating systems and will error if run on an incompatible system. Please see Smart Installer has Stopped Working for more information.

Running the CSSB Classic Installer will perform an in-place upgrade to CSSB version 5.6.

For more information about CSSB version 5.6, please refer to the article below.

Feedback