Restoring All of Your Files for Carbonite Safe (Mac 1x)

To begin restoring your files, you will need to install Carbonite on your new or repaired computer. If Carbonite is already installed on your computer, skip to Step 2: Restore Your Files.

1. Sign in at https://account.carbonite.com using your email address and Carbonite password.
2. From the Computers tab, click Get files back on the computer you wish to restore.
   
   
3. Select Download my files to this computer and click Next.
   
   
4. Choose Complete Restore to install Carbonite on the computer and start a full restore of your files.
   
   
5. Click No and Next when prompted if Carbonite is already installed.
   If you have multiple Macs on your account, you'll be asked two additional questions:

   • Which computer are you currently using? - Select the computer you are using from the options on the screen, then click Next.
   • Which computer's backup would you like to restore from? - Select the computer you wish to restore data from, then click Next.
6. After this, just click Download Now to download the installer file to your system.
7. Double-click the installer and continue to Step 2: Restore Your Files.

Restoring with the Installation Wizard

The Carbonite Restore Assistant window will open at the end of the installation. Click Yes, help me restore files now.

The Restore Assistant guides you through a step-by-step process to restore your backed up files. You can restore all of your backed up files to user accounts of your choosing.

Match User Accounts

This step allows you to restore your backed up files to a different user name. Usernames that were backed up on the old computer will be displayed on the left. The drop-down list(s) on the right contain the user locations available on the current computer.

Use the drop-down list(s) to choose a target restore location for each user. After making your selections, click Continue to proceed to the next step.

Confirm Your Selections

Your restore selections will be displayed. To confirm and start your restore, click Start Restoring Files.

Your restore will begin. If you select the Open Carbonite Status Panel when I Click "Done" checkbox, your restore status will display after you click Done in this window.

It is strongly suggested that you keep your computer on and keep Carbonite in Recover Mode until the restore is complete. You can find out how to adjust your sleep settings by proceeding to the Next Step below.

Restoring with the Interface

Click the lock icon in the menu bar and select Open Carbonite Preferences....

The Carbonite Preference pane will be displayed. Click the drop-down list for the Backup Is: field and select in Recover Mode.

Click Proceed. Carbonite will enter Recover Mode.

Click the Restore Assistant button to open the Restore Assistant, which will guide you through restoring all of your files.

With the Restore Assistant open, you can restore individual files and folders to finish your restore.

You can improve the speed of your restore by making sure that your computer remains on and connected to the internet. Your Mac's power settings can be accessed through Energy Saver in your System Preferences.

Click the Apple symbol in the menu bar and select System Preferences.

Within the System Preferences window, click the Energy Saver icon to open the Energy Saver pane.

If the Computer Sleep Slider is Present...

1. Set the Computer sleep: slider bar to Never.
2. Unmark Put the hard disk(s) to sleep when possible.

If the Computer Sleep Slider is Not Present

1. Check the Prevent computer from sleeping automatically when the display is off.
2. Unmark Put the hard disk(s) to sleep when possible.

After making these adjustments, close System Preferences. You can continue with your normal computer tasks.

Note: To change these settings back later, follow these instructions again. When you reach the step for adjusting the settings to Never, click Restore Defaults instead.

• You can continue to use your computer as needed, but do not move or delete any restored files while Carbonite is restoring your files.
• You can check on your restore status at any time by navigating to the Carbonite user interface within System Preferences. Click here to learn how to check on your restore status.
• After the restore completes, please see our post-restore checklist article for instructions on what to do next.

Restore Progress at 0%

If you close and re-open Carbonite or your computer restarts during the restore process, the restore progress may display 0%. In these cases, the progress bar restarts at 0% of what is remaining to be restored. Everything restored before is still on your computer and available to use.