Determining Your Carbonite Product (Mac 1x or Mac 2x)

You can determine whether you have Carbonite 1x or 2x by the icon that appears in your Apple menu bar.

Carbonite 1x (Left Image): A padlock icon will be displayed in your menu bar.
Carbonite will appear as a white dot if dark mode on your Mac is enabled.
Carbonite 2x (Right Image): A Carbonite green dot icon will be displayed in your menu bar.

If neither option is available, reinstall Carbonite from your account.

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Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.