Backing Up Files on Windows External Hard Drives

You can use Carbonite to back up an external hard drive (in NTFS or FAT32 format) that is directly connected to your computer by USB.

Backing Up Files on External Hard Drives for (Mac 1x)

You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.

Backing Up Files on External Hard Drives for (Mac 2x)

You can use Carbonite to back up files on a Mac external hard drive from the Carbonite application.

What does Carbonite Safe Pro Back Up?

Backing Up Files that are Excluded by Default for Carbonite Safe

Carbonite excludes certain file types from being selected for back up. You can select most of the excluded files for backup by right-clicking on them and selecting Carbonite; Back this up. Users running Carbonite Safe can manually add video files to their backup. Users running Carbonite Safe Plus or Carbonite Safe Prime can manually add an external hard drive to their backup.

Replacing a Drive with Carbonite

When you replace a drive that was selected for backup, you can restore the backed up files and select the new drive for backup.

Carbonite Safe Versus Other Backup Methods

There are four important things to consider when deciding how to back up your data: time & hassle, cost, peace of mind, and security. We at Carbonite strive to provide the best service in each of these categories.

Selecting Files for Backup (Mac 1x)

This article explains how to select files for backup with the Carbonite version 1x for Mac.

Selecting Files for Backup (Mac 2x)

You can select files for backup with Carbonite with the Carbonite application.

Determining the Status of Your Backup (Mac 2x)

You can determine the status of your Carbonite backup through the Carbonite icon or the Carbonite User Interface.

Carbonite Release Notes (Mac 2x)

You can view the latest Carbonite release notes in this article.

Not Enough Disk Space While Restoring Files

If you ran out of disk space while restoring files on your computer, Carbonite will stop the restore process. To continue restoring, you will need to free up disk up or restore files onto another hard drive with enough free disk space.

What Is Cloud Backup?

Cloud backup (or online backup) is the primary service offered by all Carbonite products. Cloud backup refers to the act of copying your user-created data files from your computer safely and securely to our interconnected datacenters (i.e. "the cloud") using your internet connection.

Configuring Full Disk Access for Carbonite (Mac 2x)

With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.

Carbonite Safe Pricing Adjustment

Effective February 13, 2020, Carbonite® is updating the pricing of our Carbonite Safe™ unlimited cloud backup plans so we may continue investing in the products that are backing up your important files and providing protection against security threats like ransomware.

Upgrading Your Carbonite Safe Trial to a Paid Subscription

You can upgrade your trial by clicking Upgrade Carbonite within this article.

Upgrading Your Carbonite Safe Subscription

You can upgrade your Carbonite Safe plan to a Carbonite Safe Plus or Prime subscription to backup an external hard drive, automatically back up video files, and take advantage of Courier Recovery.

Purchasing Additional Carbonite Safe Subscriptions

You can purchase additional Carbonite Safe subscriptions for each computer that you want associated with your Carbonite account. Each subscription can be purchased for one, two or three years and the backup will be managed separately from other computers on the account. Click the button in this article to log in and select the desired plan for the additional Carbonite subscription.

Supported Amount of Drives

Carbonite Safe offers our customers automatic, secure, easy-to-use cloud backup for their important data on one PC at an affordable price. In order to remain viable as a business, we must ensure that our users comply with our terms of service.

Determining the Status of Your Backup (Mac 1x)

You can determine the status of your Carbonite backup through the Carbonite Preference pane.

Reselecting a Drive for Backup After Moving Your Subscription

When you move your existing Carbonite subscription to a new or repaired computer, you need to reselect the external drive that was selected to continue backing up the drive from the new computer.

Disconnected Drive Notice

If you received a Carbonite notice that your hard drive has been disconnected, it indicates that Carbonite no longer has access to the drive that was originally selected for backup. If Carbonite is unable to connect to the drive, the backed up data associated with the drive will be removed from Carbonite after 30 days.

How to Use External or Mapped Network Drives with CSSB For CSSB 6.x Enhanced

External drives and network mapped drives can be used with the product for storage of backup data. The product can also perform backups of data on an external or network mapped drive.

How to Use External or Mapped Network Drives with CSSB For CSSB 5.x & 6.x Classic

External drives and network mapped drives can be used with the product for storage of backup data. The product can also perform backups of data on an external or network mapped drive.

Important Things to Know About Carbonite Safe Backup Pro as You Get Started

This article contains information about Carbonite Safe Backup Pro that you may not be aware of when first installing the software.

Important Things to Know About Carbonite Safe as You Get Started

This article contains information about Carbonite Safe that you may not be aware of when first installing the software.

Windows File System Backup For CSSB 6.x Enhanced

The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.

Installing Carbonite Safe Backup Pro and Initial Backup Selections

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Installing Carbonite Safe and Initial Backup Selections

When you initially sign up for a free trial, you are automatically asked to install Carbonite right away. If you have already created an account and did not install Carbonite, you can do so through your account.