Configuring Full Disk Access for Carbonite (Mac 2x)

Summary:

Starting with macOS Mojave 10.14, Apple added a security feature called Full Disk Access. This feature restricts third-party apps like Carbonite from accessing files and folders in the following apps and locations:

• Calendar
• Contacts
• Desktop
• Documents
• Downloads
• External hard drives
• iCloud Drive
• Mail
• Messages
• Photos
• Safari bookmarks

Due to these enhancements by Apple, you must add Carbonite to Full Disk Access so Carbonite can back up and restore your files.

This article applies to:

Carbonite Plans	Products	Platform	Version
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Mac	2.x (Not sure?) - View the 1.x article

Solution:

1. Click on the Apple icon at the top-left corner of the screen and select System Preferences.
   
2. Within the System Preferences window, click on Security & Privacy.
   
   If you don’t see this option, click to get back to the main System Preferences screen.
3. Click the Privacy tab.
   
4. From the Privacy tab, select Full Disk Access.
   
5. If needed, click the padlock icon and enter you Mac’s username and password (not your Apple ID or Carbonite password) to allow changes.
   
6. Click on the ‘+’ button to the right of the highlighted Full Disk Access.
   
7. Select Applications from the side menu.
   
   If you do not see Applications on the side menu, click the dropdown menu and select Macintosh HD. Within this location, select Applications.
8. Select Carbonite, and click Open.
   
9. Click the padlock icon to prevent further changes to Full Disk Access.
   
   Full Disk Access has been successfully configured for Carbonite if the Carbonite icon appears in the window, similar to above.
10. Restart your computer.

Carbonite will resume backing up your files as normal.