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Transferring Your Carbonite Safe Subscription to Start a New Backup
Summary:
You can transfer your Carbonite Safe subscription to another computer to start a new backup.
Note: These instructions apply when tranferring from a Windows computer to another Windows computer. If you want to transfer between Windows and Mac, please see this article instead.
If transferring to another Windows computer, you could also restore your files during the transfer.
If transferring to another Windows computer, you could also restore your files during the transfer.
This article applies to:
| Carbonite Plans | Products | Platforms |
| Basic, Plus, and Prime (Not sure?) | Safe (Not sure?) - View the Safe Pro article | Windows |
Solution:
- Sign in at https://account.carbonite.com or with the button below.
- From the Computer options dropdown menu, select Move my Subscription.
- Choose Move my subscription and start a new backup and click Continue to Download.
If you move your Carbonite subscription and start a new backup, your previous backup will remain accessible for 30 days.
- On the next page, click Download now.
- Open the downloaded Carbonite setup file.
- When prompted with “Do you want to allow this app to make changes to your device?” click Yes.
- Review the Terms and Conditions and click I agree.
- After the installation completes, click Close Window.
- In the Don’t forgot to resume your backup popup window, click Resume my backup.
- Select the checkbox and click Resume my backup.
You successfully transferred Carbonite to the computer. Carbonite will scan for files and start backing up within a few minutes.
For more information on your backup status, please visit our Knowledge Base article How to Tell What Is Backed Up.
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