Transferring Your Carbonite Safe Subscription to Restore Files

Summary:

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Alternatively, you can transfer Carbonite to another computer to start a new backup.

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, and Prime (Not sure?)	Safe (Not sure?) - View the Safe Pro article	Windows - View the Mac article

Solution:

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Step 1: Transfer Carbonite Safe to Your Current Computer

From the Computer options dropdown menu, select Move my Subscription.
Choose Move my subscription and transfer my files and click Continue to Download.
On the next page, click Download now.
Open the downloaded Carbonite setup file.
When prompted with “Do you want to allow this app to make changes to your device?” click Yes.
Review the Terms and Conditions and click I agree.

The Carbonite Restore Manager displays.

Step 2: Customize Your Restore Within the Carbonite Application

If you need to restore individual files, you can download small files with Anytime Anywhere Access or restore large files through the Carbonite application.

Click Let’s get started to setup a full restore.

Select Drives to Restore

Choose the drives from your backup that you would like to restore and click Continue.
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- If your previous computer only had one drive, you will only see Drive C: as an option to select.
- If you have multiple drives to restore to, select Change to specify the restore location.
After making your selections, click Continue.

Select User Locations

In this section, you will map Windows users from the backup to the Windows users on the computer.

If Carbonite finds a username that exists in both the backup and the computer, Carbonite will automatically assign the restore to and from that user.

Note: If a Windows user profile in your backup has a special character in it (examples: ~ | : ? " > & % < *), you may not see that profile listed in this step. It may cause other users or all users to disappear as well. If you cannot see the user(s) you want to restore, we recommend restoring those folder(s) using the Carbonite Backup Drive procedure instead.

For users that don’t exist on the current computer or users that are not configured to your preferences, click Choose a location to select an option that best fits your scenario.
- Username: This is the user account that will receive the restored files from Carbonite.
- Create a Windows user account: This will create the Windows username with the same name from your previous computer.
- Choose a different folder: This will restore the files to a folder of your choice on your new computer.
- Don't get these files back: This will not restore the data from that Windows user account. Files from this user will be removed from Carbonite after 30 days of backup on the current computer.
After making your selections, click Continue.

Start the Restore

If needed, review your restore choices by clicking View details.
When you’re ready to restore, click Start getting files back to start restoring your files.
Close out of Carbonite window.

Carbonite will restore your files in the background.

Step 3: Configure Windows Power and Update Settings

Depending on the size of the backup, the restore could take several hours or day to complete. As a result, you will configure Windows so the restore is not interrupted by shutting down, restarting, hibernation, or sleep mode.

Configure Windows Power & Sleep Settings

If applicable, plug in the laptop for the duration of the restore.
Open the Windows Start menu.
From the left sidebar, click Power & sleep.
Under the Sleep section, set When plugged in, turn off after to Never.

For information on other Windows operating systems, please refer to Hibernation and Sleep Mode.

Configure Windows Updates

Open the Windows Start menu.
Click Update & Security.
Click Advanced options.
Under the Pause updates section, use the dropdown menu to select 1 week after*.

*Typically “1 week after” is more than enough time for an average customer to restore their data.

For information on other Windows operating systems, please refer to Configuring Windows Update.

You successfully transferred Carbonite to the computer and started a restore of your files. You can close out of the restore progress window and view the restore status at any time.

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