Restoring and Importing Your Files into Programs

• This article is for Windows - View the Mac article

Carbonite’s priority is the backup and restore of your personal files. Performing a restore with Carbonite Safe and Carbonite Safe Pro backups will not restore your operating system or programs.

Additionally, it may be necessary to perform additional steps with the restored data before the data is accessible within the program. If you prefer to perform the steps, you can access the instructions for restoring and importing the data into each of the programs listed below.

Our support staff is fully engaged to provide the best service we possibly can for all your Carbonite-related needs. Restoring the operating system or programs are outside of our expertise and thus our technicians are not able to perform them on your behalf, but we’ve partnered with an organization called Support.com that specializes in this type of assistance. If you need help importing your restored data, moving restored data to a different location, or optimizing how your computer functions, you can contact Support.com at 1-866-314-1159. They are available 24 hours a day, 7 days a week.

Program	Carbonite Instructions
Chrome	Restoring Data to Google Chrome
Edge	Restoring Data to Microsoft Edge
Family Tree Maker	Restoring Data to Family Tree Maker
Firefox	Restoring Data to Mozilla Firefox
Incredimail	Restoring Data to Incredimail
Internet Explorer	Restoring Data to Internet Explorer
iTunes	Restoring Data to iTunes
Neat/Neatworks	Restoring Data to Neat/Neatworks
Outlook	Restoring Data to Outlook 2010 and Above Restoring Data to Outlook 2007
Peachtree	Restoring Data to Peachtree
QuickBooks	Restoring Data to QuickBooks
Quicken	Restoring Data to Quicken
RoboForm	Restoring Data to RoboForm
Sticky Notes	Restoring Data to Sticky Notes
Thunderbird	Restoring Data to Mozilla Thunderbird
Windows Live Mail	Restoring Mail to Windows Live Mail and Restoring Contacts to Windows Live Mail