Stuck Restore (Mac 1x)

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You can check your restore progress from the Carbonite Preference pane. If it seems like your restore is stuck, it's possible that Carbonite is restoring a single large file.

If you see your Restore Status not progressing after a significant amount of time, you can close and reopen the Carbonite Preference pane, ensure that you are connected to the Internet, and adjust your sleep and hibernation settings.

Click the Apple symbol in the menu bar and select System Preferences to open the System Preferences window.

Within the System Preferences window, click on the Carbonite icon.

The Carbonite Preference pane's Restore Status screen will be displayed:

If your restore progress appears to be stuck and you are not able to do anything with the Preference Pane, you may need to force quit System Preferences in order to refresh the pane. This may cause the status bar for the restore to reset, but Carbonite will continue to restore only those files which haven't been restored yet. Files which have been restored will not be restored a second time. You can force-quit a program by pressing Command-Option-ESC on your keyboard.