Carbonite Support > Allowing Carbonite Through Gat...

Allowing Carbonite Through Gatekeeper

  • This article is for Mac 1x and Mac 2x (Not sure?)

If you're having problems installing Carbonite, it could be that Gatekeeper is blocking the Carbonite setup file. When this happens, you might see the following pop-up message:

macOS: Carbonite can't be opened because it was not downloaded from the App Store. Your security prefernces allows installation of only apps from the App Store.

We'll show you how to address this. First, open your System Preferences through the Apple menu.

macOS: Click the Apple logo and selecct System Preferences

Next, click Security & Privacy.

macOS System Preferences: Click Security & Privacy

When the Security & Privacy pane opens, you should see a message at the bottom about Carbonite being blocked. Click Open Anyway to run the installer.

macOS Security & Privacy: Open Anyway

This will bypass Gatekeeper and let you install Carbonite.

Click Open and then follow the instructions to continue installing Carbonite.

macOS: Carbonite is an application from the Internet. Are you sure you want to open it?
  • Note: If you are asked for your password, enter your Mac password.

Once opened, you'll see the Carbonite Terms of Service.

Feedback