Carbonite Support > Reinstalling Carbonite Safe Se...

Reinstalling Carbonite Safe Server Backup

This article is for Windows only

You can reinstall Carbonite Safe Server Backup (CSSB) after signing into your account on our website and clicking the Install Carbonite button. If you reinstall Carbonite Safe Server Backup, you do not have to restart your backup from the beginning again, nor will any backed up data be removed from our servers.

Click the Install Carbonite button to reinstall Carbonite Safe Server Backup on your computer.

Click the Download the installer button to start the download and run the installation file.

If you have saved the Carbonite Safe Server Backup Setup file and are unable to locate it, please try the following on your browser:

On Internet Explorer 7 or 8 - open Windows Explorer and navigate to where you chose to save the file. Double-click the Carbonite file to run the installer.
On Internet Explorer 9, Google Chrome and Firefox 3 and above - press CTRL + J on your keyboard to open your Downloads window. Double-click the Carbonite file to run the installer.

During the installation process, you will be prompted to enter the amandabackup / CarboniteUser user password which was created when Carbonite Safe Server Backup was installed on your computer for the first time. Click Continue to proceed with the installation.

Once the installation is complete and you launch Carbonite Safe Server Backup (CSSB), your existing backup sets should appear within the client.

If your backup sets are not visible in the CSSB user interface, you can use the Import Existing Backup Sets function from the Tools menu to restore any missing backup sets.

Was this article helpful?

Yes

Tell us about yourself

What is the main reason for your visit today?

Did you find what you were looking for?

What is your comfort level with computers?

How often do you visit the Carbonite Support site?

How satisfied are you with...

The layout of the site and articles?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

The ease of finding information?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

The overall support site?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How likely are you to self-serve in the future?

Very Likely Somewhat Likely Not Sure Somewhat Unlikely Very Unlikely

Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > Reinstalling Carbonite Safe Se...

Reinstalling Carbonite Safe Server Backup

Related Articles:

Thank you for your Comments!

Definitions

Common Articles