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Cloud Communication Error - Try Updating Your System Time

  • This article is for Windows only

You may receive the Cloud communication error. Try updating your system time. error message, while performing the following backup operations:

  • Backup to Cloud
  • Upload from Disk
  • Or the upload portion of a Backup to Disk and Cloud

This normally occurs when the system clock on your computer is not updated. The cloud storage provider rejects data requests that originate from such a computer, and no backups take place.

To help resolve this problem, please ensure you have updated the following settings for your system clock:

  • The date
  • The time
  • The time zone
  • The daylight savings time settings

Please choose your operating system from the list below:

The sections below are collapsed. Please click the section title to open / close a particular section.

Windows XP

To update your system clock for Windows XP, first click the Windows Start button and select Control Panel.

Note: The instructions below are assuming that your folder structure is in Category View. (If you can see the Control Panel icons, you can find and select Date and Time in the list and skip to the next step.) You can also update your system time by clicking on the clock in the task bar.

Within the Control Panel, double click Date, Time, Language, and Regional Options.

Date, Time, Language, and Regional Option

To view and adjust your system clock, click Change the date and time within the Pick a task section, or click Date and Time within the or pick a Control Panel icon section.

Date and Time

You will see the Date and Time Properties window displayed. You can change the date and time settings of your system clock. When you have finished, click OK.

Update Date and Time

To change the time zone, click the Time Zone tab. You can select your current time zone from the drop-down list and then click OK.

Note: If your time zone observes daylight saving time and you want your computer's clock to be adjusted automatically when daylight saving time changes, make sure the Automatically adjust clock for daylight saving changes check box is selected.

Change Time Zone

Click OK to save your changes.

Windows Vista and Windows 7

To update your system clock for Windows Vista and Windows 7, first click the Windows Start button and select Control Panel.

Note: The instructions below are assuming that your folder structure is in Category View. (If you can see the Control Panel icons, you can find and select Date and Time in the list and skip to the next step.) You can also update your system time by clicking on the clock in the task bar.

Within the Control Panel, double click Clock, Language, and Region.

Clock, Language, and Region

Click Date and Time to view and adjust your system clock.

Date and Time

You will see the Date and Time window displayed. To update your system clock, select Change date and time....

Select Change Date and Time

Within the Date and Time Settings window, you can change the date and time settings of your system clock. When you have finished, click OK.

Click OK

To change the time zone, click Change time zone....

Change Time Zone

Within the Time Zone Settings window, select your current time zone from the drop-down list and then click OK.

Note: If your time zone observes daylight saving time and you want your computer's clock to be adjusted automatically when daylight saving time changes, make sure the Automatically adjust clock for Daylight Saving Time check box is selected.

Time Zone Settings

Click OK to save your changes.

Windows 8

To update your system click for Windows 8, first open the Search charm by pressing the Windows key + F on your keyboard or hovering your mouse over the bottom right side of your computer screen to bring up the Charms bar and clicking Search.

Within the Search charm, type date and time into the Search field and press Enter on your keyboard. This will perform a search of your system for any files, apps, and settings relating to your search.

Click Date and Time in the results panel.

Search Date and Time

You will see the Date and Time window displayed. To update your system clock, select Change date and time....

Change Date and Time

Within the Date and Time Settings window, you can change the date and time settings of your system clock. When you have finished, click OK.

Date and Time Settings

To change the time zone, click Change time zone.....

Change Time Zone

Within the Time Zone Settings window, select your current time zone from the drop-down list and then click OK.

Note: If your time zone observes daylight saving time and you want your computer's clock to be adjusted automatically when daylight saving time changes, make sure the Automatically adjust clock for Daylight Saving Time check box is selected.

Time Zone Settings

Click OK to save your changes.

Windows 10

Right-click the system clock in your Windows notification area to view the date and time on the computer.

Notification area

Click Adjust date/time in menu to open a new window.

Notification area system clock

In the Date & time window, verify that your time zone is accurate. You should also make sure that Adjust for daylight saving time automatically is set to On if you live in a time zone where daylight savings applies.

Date and Time window

If all of these settings are accurate, scroll down and click Additional date, time & regional settings.

Date and Time window

Within the control panel window, select Set the time and date.

Adjust the Time

In the Date and Time Settings window, adjust the time on your computer to the current time and click OK.

Adjust the Time
Windows Server

To update your system clock for Windows Server, open Windows Date and Time from the Control Panel (or by clicking the clock in the task bar) and make sure your system time is correct through one of the following methods:

  1. Enable the option to sync your clock with an internet time server by selecting the Internet Time tab, and click Change settings. You can also do an immediate sync by clicking the Update now button in the Internet Time Settings window. (If you do not see an Internet Time tab, skip to the next step.)
  2. If you do not want to use Internet Time Server, you must manually set the time. Use the World Clock to find out the correct time for your time zone.

To update your system clock, select Change date and time....

Change Date and Time

Within the Date and Time Settings window, you can change the date and time settings of your system clock. When you have finished, click OK.

Click OK

To change the time zone, click Change time zone....

Change Time Zone

Within the Time Zone Settings window, select your current time zone from the drop-down list and then click OK.

Note: If your time zone observes daylight saving time and you want your computer's clock to be adjusted automatically when daylight saving time changes, make sure the Automatically adjust clock for Daylight Saving Time check box is selected.

Time Zone Settings

Click OK to save your changes.

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