Upgrading from Mozy to Carbonite Safe (non-US)
- This article is for Windows and Mac
Customers upgrading to Carbonite from Mozy and reside outside of the United States must opt-in to automatically have Carbonite installed on their computers. Customers can opt-in by following the email instructions from Carbonite.
When opting-in to receive the Carbonite update, you will need to select your country of residence, agree to the Terms and Conditions, and set a password to create your Carbonite account.
If you do not opt-in, you can continue to use your current version of Mozy, which will soon be unsupported. We highly encourage you to update.
The sections below are collapsed. Please click the section title to open / close a particular section.
To opt-in to the Carbonite update, navigate to the button in your email from Carbonite and click Update now.
You will be directed to the account creation page, where you will be prompted to select your country, accept Carbonite’s Terms of Service, and (optionally) opt-in to Carbonite’s email communications. After entering your information, click Update to create your Carbonite account.
Continuing from Step 1
After you complete the opt-in process, and your Carbonite account has been created, you will be prompted to enter a password to access your new Carbonite account.
Continuing from Your Carbonite Email
If you did not set your password after completing Step 1, click the Set Password button from your Carbonite email.
You will be directed to a page, where you will be prompted to enter your password. After entering your information, click Submit.
After successfully setting your password, you will see the following confirmation screen where you can log into your Carbonite account.
After you set your password, you can login to your account at https://account.carbonite.com with the email address and password you set.
If you have yet to install Carbonite on a computer, there will be a message displayed indicating that you have not yet installed Carbonite and to click to install. If so, please click on the link to proceed to installing Carbonite.
Click Download now to save the Carbonite setup file.
Click the file to run it when the download completes and follow the on-screen instructions to complete the installation.