Carbonite Support > Upgrading from Mozy to Carboni...

Upgrading from Mozy to Carbonite Safe (non-US)

  • This article is for Windows and Mac

Customers upgrading to Carbonite from Mozy and reside outside of the United States must opt-in to automatically have Carbonite installed on their computers. Customers can opt-in by following the email instructions from Carbonite.

When opting-in to receive the Carbonite update, you will need to select your country of residence, agree to the Terms and Conditions, and set a password to create your Carbonite account.

If you did not receive the email, please be patient and check your email later. Manually creating a Carbonite account will cause issues with the migration process.

If you do not opt-in, you can continue to use your current version of Mozy, which will soon be unsupported. We highly encourage you to update.

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Step 1: Opt-In to the Carbonite Update

To opt-in to the Carbonite update, navigate to the button in your email from Carbonite and click Update now.

Click Upate now in your email from Carbonite to visit the Carbonite webpage where you can opt-in to the Carbonit update.

You will be directed to the account creation page, where you will be prompted to select your country, accept Carbonite’s Terms of Service, and (optionally) opt-in to Carbonite’s email communications. After entering your information, click Update to create your Carbonite account.

Check the boxes to opt-in to the Carbonite update.
Step 2: Set Your Carbonite Password

Continuing from Step 1

After you complete the opt-in process, and your Carbonite account has been created, you will be prompted to enter a password to access your new Carbonite account.

Set password from your Carbonite email for your Carbonite account.

Continuing from Your Carbonite Email

If you did not set your password after completing Step 1, click the Set Password button from your Carbonite email.

Carbonite will send email reminders to set your password if you didn’t set it previously.
Set password from your Carbonite email for your Carbonite account.

You will be directed to a page, where you will be prompted to enter your password. After entering your information, click Submit.

Set password for your Carbonite account.

After successfully setting your password, you will see the following confirmation screen where you can log into your Carbonite account.

Click here to go to the download page.
Step 3: Install Carbonite Safe

After you set your password, you can login to your account at https://account.carbonite.com with the email address and password you set.

Sign In

If you have yet to install Carbonite on a computer, there will be a message displayed indicating that you have not yet installed Carbonite and to click to install. If so, please click on the link to proceed to installing Carbonite.

Click here to go to the download page.

Click Download now to save the Carbonite setup file.

Click Download now to download the Carbonite software. Double-click the file to start the installation.

Click the file to run it when the download completes and follow the on-screen instructions to complete the installation.

If you have a Carbonite Safe Backup Pro plan, please review these instructions for installing Carbonite on Windows and installing Carbonite on Mac.
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