Carbonite Support > Enabling the Carbonite Service

Enabling the Carbonite Service

  • This article is for Windows only

The Carbonite Service is responsible for the functionality of Carbonite on your computer. In some cases, the service may be disabled by anti-virus programs or support organizations if they do not recognize the software. If the Carbonite Service is disabled, it will prevent Carbonite from working properly.

To enable the Carbonite Service and resume normal Carbonite functionality, follow the instructions below.

  1. Right-click the taskbar and click Task Manager.
    Windows System Tray: Right-click Task Manager
  2. Click the Services tab.
    Windows System Tray: Right-click Task Manager
  3. Click Open Services in the bottom left.
    Task Manager: Click Open Services
  4. In the new window, right-click the CarboniteService from the list and click Properties.
    Services: Right-click the CarboniteService from the list and click Properties
    If CarboniteService shows up as Disabled under the Startup Type, Carbonite will be unable to open or perform normal operations.
  5. In the new window, change the Startup type to Automatic.
    Services Properties: Select Automatic from the dropdown menu.
  6. Click Apply and OK.

After applying the settings above, Carbonite will scan for files to back up throughout the day.

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