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A Conflicting Carbonite Product is Installed
While installing a product in the Carbonite family, you may receive an error stating: A conflicting Carbonite product is installed.
Direct Backups to Cloud Fail
If you are running a Backup to Cloud operation and your backup fails after running for a while, you can attempt a Backup to Disk and Cloud. This problem can be caused by many different factors such as a large backup, a slow upload bandwidth, and your computer being under heavy use.
Failed to Restore Files
If after a restore you receive a warning stating one or more files could not be restored, the RestoreErrors.txt file will display which files could not be restored and the reason.
Collecting Log Information if the User Interface Will Not Launch
In rare cases, the user interface will not launch. This makes it difficult to troubleshoot issues, as most support options are contained within the user interface. In such circumstances, additional steps must be taken to collect the log files.
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